Customers trust Triniti because of its history of commitment to customer success. One day in March, Triniti, like every other company, was asked to lockdown by the Indian Government. Despite the immediate disruption caused by COVID-19, we had to ensure that our commitment would not be affected. We did just that. We achieved zero-disruption!
They Trust Us! How Did We Do It?
Our actions re-enforced that trust. With vision, history of practicing LEAN, and having started Digital transformation (DX) even before it was a buzzword, we rolled out our response in no time. Triniti had initiated work from home way back in 2013. It was just a matter of allowing the entire company to work from home. Redesigned and automated admin, finance, and HR processes (we implemented an ERP in 2017) ensured there were no roadblocks.
Can We Be More Efficient?
Triniti rationalized its office space utilization, cutting down global office space significantly by one third immediately. While TCS is targeting reducing employees working out from offices to 25 percent by the year 2025, Triniti is on track to achieve this target by the end of this year. Our productivity tools and the way we measure employee performance will facilitate it.
In our history of 23 years, we have witnessed highs and lows. The highs have rewarded our customer-centric approach and values while the lows have provided the opportunities to explore and exploit new growth areas. Triniti has identified such areas and has initiated strategic initiatives to continue on the trajectory.