IT Infrastructure Management

While you focus on your business, Triniti professionals use their knowledge and experience to manage your critical IT infrastructure. Our processes and solutions for infrastructure management are geared to help you respond quickly to ever-changing business requirements. We optimize your assets by helping you choose vendors that deliver systems with minimum redundancies and bottlenecks.

Our core offerings in IT Infrastructure Management include Desktop Management, IT Help Desk, Network Management and Support Services, and Security Services. These services optimize your infrastructure performance and ensure smooth, uninterrupted running on a 24x7x365 basis.

Cost Advantage. It is costly and challenging to acquire the technical skills needed to maintain high-availability of your mission-critical infrastructure. At Triniti, we leverage our investments in people and technology to deliver superior IT performance and the highest levels of uptime – at a price point that would be difficult for most organization to match on their own. The differentiating characteristics are:

• Experienced people, proven processes, and the latest technology integrated to deliver the highest level of customer satisfaction
• Industry-leading Service Level Agreements to ensure the reliability, security and performance your operations require

As part of IT Infrastructure Management, we provide the following services to the enterprises:

Remote Server Administration. Server administration does not have to be done on the spot, an online connection to the server is sufficient enough for administrative jobs to be done.

Our remote server administration service offer a cost-effective alternative to a System Administrator. En Interactive provides comprehensive monitoring and administration service that can save you money, increase your efficiency, and most importantly, keep your systems humming along. The Remote Server Administration services include:

• Domain Name Service (DNS) administration
• Operating system Red Hat Linux, Solaris, HP-UX, AIX, Windows 2003, Windows 2000 and Internet Server software upgrades
• Operating system performance tuning
• Mail server (adding/deleting users, mail forwards)
• Web Server and FTP Server Management (access control, adding domains, basic password security, server module support)
• Windows Active Directory implementation
• Operating System Troubleshooting
• Other customer specific tasks
• Systems administrators track software released and test and install relevant service packs as they become available.
• VPN configuration
• Kernel rebuild
• Perl/Shell/CGI/System scripting
• Backup Plan & implementation
• File & Directory Services, NFS, Samba etc
• Network Management
• Disaster recovery
• Installation of current Recommended and security patches for the operating systems
• Complete firewall system to port filtering
• SSH/Open SSH /Open SSL
• Software installation and configuration

Security Management

• Enterprise-wide risk assessment and management strategies
• Installation and Management of Antivirus Software solutions
• Firewall Management like Nokia, Checkpoint, Cisco PIX
• Network and host based intrusion detection
• Security Auditing & Updating
• Secure VPN implementation

Messaging Management

• Enterprise-wide mail infrastructure management
• Oracle collaboration suite implementation and management
• MS- Exchange 2003 and 2000 implementation and management
• Implementation of Send Mail, neo mail, SMTP and pop3 services on Linux
• I-Mail and any other third party email servers administration

Network Management

• Routers Installation and configuration
• Design and Setting up LAN/WAN and Wireless networks for enterprises
• Network Security assessment
• Network Performance and utilization monitoring Services
• Data carrier problem investigation and resolution

Helpdesk Management

• Enterprise-wide IT Help Desk management
• Remote Desktop Management
• Technical help desk

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